Effective Date: January 2026
This Refund and Returns Policy explains how returns and refunds are handled at PrinterNewShop. By making a purchase, you agree to this policy.
Eligibility for Returns
You may request a return if:
- The product is damaged or defective
- You received the wrong item
- The product is unused, in original condition, and in original packaging
Return requests must be made within 7 days of delivery.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged items (not caused by delivery)
- Digital products or services already delivered
- Items marked as non-returnable
- Customized or special-order items
How to Request a Return
To request a return:
- Contact us within 7 days of delivery
- Provide your order number
- Explain the reason for return
- Send photos if the item is damaged or incorrect
Contact details:
Phone: +1-671-987-8970
Email: coustmer@printernewshop.online
Return Shipping
- If the return is due to our mistake (wrong or damaged item), we will cover return shipping.
- If the return is for other reasons, you may need to pay return shipping.
Items must be returned safely and properly packed.
Refund Process
- After receiving and inspecting the returned item, we will notify you.
- Approved refunds will be processed within 7–10 business days.
- Refunds will be sent to the original payment method.
Exchanges
We may offer exchanges for damaged or incorrect items, depending on availability.
Order Cancellation
Orders can be canceled before they are shipped.
Once shipped, the order must follow the return process.
Changes to This Policy
We may update this policy at any time. Changes will be posted on this page.
Contact Us
For returns or refund questions, contact us:
PrinterNewShop
Phone: +1-671-987-8970
Email: coustmer@printernewshop.online
Address: 670 River St, Boston, MA 02136, United States